Frequently Asked Questions
Q: How do I order online?

Ans: To buy from India gems website, the first thing you need to do is Register. Secondly provide an email address, your personal details ( Tax ID) and generate a pin number. It is free to register and there is no obligation to buy. If you are already a registered customer, simply Sign In to buy.

Q: I placed an order, can I cancel it?

Ans: If you want to cancel order please inform us through email (mention your order no. in e-mail) as soon as possible. Email us at (info@indiagems.com)

Q: Is there a minimum purchase requirement?

Ans: Yes. The minimum purchase amount for each order is $250.

Q: How long does it take to receive my order?

Ans: It normally takes 10 to 15 days to receive an order.

Q: What is the procedure if you forget your login ID & password?

Ans: Simply, send your name & email address to us via mail (info@indiagems.com) and you will find your login ID and Password.

Q: What payment methods do you accept?

Ans: We will accept Credit Card, Bank Transfer and PayPal payments that have a confirmed address.

Q: Do we make custom orders?

Ans: Yes. You are welcome to send our customer service an email to give the detail of your special requirements.

Q: Can you combine shipping?

Ans: We combine shipping for all of your orders. Additional fees apply and may vary. For most of the items, additional shipping costs $1.00. Please find specific shipping policy for detailed information.

Q: What is your return policy?

Ans: Your satisfaction is our top priority. We have a full Return Policy. Please notify us within 14 days of delivery if you want to return the items. Please include the original invoice in your return package. All items must be returned in original condition.

Q: Do you ship internationally?

Ans: Yes, we do ship internationally. In restricted case we reserve the right do not to ship to certain countries if we expect to have customs problems.

Q: How can I Track my order ?

Ans: We will mail your tracking number after complete payment of product. All of our products are safely insured.

Q: What factors can delay delivery of the parcel?

Ans: In case of resizing of product, customization and holidays, there can be a possibility of delayed delivery.

Q: Where is the jewelry made?

Ans: All of our jewelry designs on Indiagems.com are handmade in Our manufacturing unit.

Q: Is it safe to shop on your website?

Ans: Yes, our website is authenticated with VeriSign trust seal. Thus you can shop online.