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Frequently Asked Questions
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Q: How do I order online?
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To buy from India gems website, the first thing you need to do is register. Secondly provide an email address, your personal details ( Tax ID) and generate a pin number. It is free to register and there is no obligation to buy. If you are already a registered customer, simply login to buy.
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Q: What is the procedure if you forget your login ID & password?
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Simply, send your name & email address to us via mail (info@indiagems.com ) and you will find your login ID and Password.
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Q: What payment methods do you accept?
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We will only accept Paypal payments that have a confirmed address.
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Q: Do we make custom orders?
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Yes. You are welcome to send our customer service an email to give the detail of your special requirements.
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Q: Can you COMBINE shipping
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We combine shipping for all of our orders. Additional fees apply and vary. For most items, additional shipping costs $2.00. Please see specific shipping policy for full information.
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Q:What is your RETURN policy
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Your satisfaction is our top priority. We have a full refund policy. Please notify us within 14 days of delivery if you want to return the items. Please include the original invoice in your return package. All items must be returned in original condition.
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Q:Do we ship INTERNATIONALLY?
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Yes, we ship to most countries. We reserve the right not to ship to certain countries if we expect to have customs problems.
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Q:Where can I get my TRACKING number?
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We will email you your tracking number once we process your order. All of our packages are safely insured. |
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Q:What factors can delay you’re from being delivered?
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Resize, customization and holidays.
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Q:Where is the jewelry made?
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All of the jewelry designs on the website are handmade in our Factory.
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